Earl's+Top+DOwn+Approach

Earl's Top Down Approach
The aim of using Earl’s Top Down approach is to create an Information System that will help the organization to achieve their business goals. based by the organization business objective and strategy.

system ||
 * = **Business Objective** ||
 * Increase productivity of medical staff by 10% in one year |||||||||||||| Increase patient satisfaction rate from 50% to 80% in two year ||
 * = **Critical Success Factors** ||
 * Recruiting new medical staff and update them with specific training from time to time || Provide 24/7 customer services |||||| Develop new appropriate services and facilities |||||| Provide convenience communication tools among doctors & nurse with their patient ||
 * **Information System Needs** ||
 * < Performance Tracking System ||< Knowledge Management System ||< Hospital Hotline System ||< Customer Relationship Management ||< Wireless Networking ||< E-Meal System ||< E-Voice System ||< Hospital Information System ||< Artificial intelligent

1. Using a much more radical Human Resources Management System (HRMS) whereby able to track the medical staff training and performance program and once they seem to fulfill the training and performance program enable them to advance to another phase of training program resulting a quality skillful medical staff thus increase their productivity output.

2. Using Knowledge Management System (KMS) as hospital based to send out necessary information to medical staff resulting them to know things they should know and what to do.

3. Provide a call centric knowledge center in the hospital where customer can call upon and ask any necessary medical information they need without extension line to the particular department resulting less waiting time and faster respond answer.

4. Provide a Customer Relationship Management (CRM) that helps to survey and predict customer demand thus result better services given.

5. Hospital should be provide every corner a wireless network connection to make sure other system can be fit in such as HIS and Mobile devices

6. Meal Ordering system with diet plan would be a suitable solution to treat and care each patient. This point could support customer satisfaction rate. Despite that, meal ordering system will en-quire whether the patients were veg or non-veg to prepare the type of food they want.

7. Install wireless voice system that enable communication for medical staff with patient to improve efficiency. Example, a doctor couldn't be there to aid another doctor during surgery by may give advice using wireless device and seen the surgery to help out.

8. Provide a better Hospital Information System (HIS) in KPJ. Assuming that they have HIS therefore would be re-accessing them to improve the overall information flow within hospital.

9. Artificial intelligent system plays a role where the particular doctor coudnt be there or were in out station, where the medical staff could sent a record which is being scanned through he human body from head to toe, as the particular doctor could read report and prescribe a proper medication.

|||| Operation Monitoring system || Cost Efficient System ||
 * = **Business Objective** ||
 * Improve the quality of standard in cancer department by 30% in three year |||||| Reduce the equipment cost and operation cost by 20% in one year ||
 * = **Critical Success Factors** ||
 * Professionally training courses to be attended by all physicians in every 3 months || Collaboration with other hospital in oversea countries for extra training |||| Monitoring the stock of equipment store to make sure that only authorised person is allow to enter to the store and bring out the new stock || Make sure that the unnecessary electrical equipments are turned off when it it not require to function, probably in the off office hours ||
 * = **Information System Needs** ||
 * Knowledge Management System || Human Resource Management System || Install new cancer diagnosis system

10. The Knowledge Management System (KMS) receives the stuff information from HRMS and prepare the training course details to each physicians depends on which level he/she is in and what are the pre-requisite course to be taken.

11. The Human Resources Management System (HRMS) to record and track the details of the training courses attended by the physicians.

12. The newly cancer treatment system to be installed and yet the physicians will know how to control it after those training conducted and perform and increase the quality of standard in the cancer department.

13. Provide patients record through a online database where the patients can retrieve the record through online ( HRMS )

14. Monitoring system assure that only authorised person allows to get new stock of equipments from the stock.

15. Cost efficient system make sure that every single electrical equipment only use when it is necessary.

training on the encryption and decryption within 6 months to staff || Provide pop up websites, advertisemen in Facebook and twitter for an instance |||| Time to time a video should be take and exchange among different countries to get a better exposure || The machinery which is being used forpatients should be painless as customer is already have enough pain with the sickness || eCommerce website || Have conferencing videos or recorded videos technology through online |||| Have a equipment which is user friendly system || provide online chat system in between doctors and patients. ||
 * = **Business Objective** ||
 * Provide first class treatment to the patients by considering on the need and requirement of the patients |||||| Established the hospitals with the latest technology and the best medication to provide the patients trust among the hospitals ||
 * = **Critical Success Factors** ||
 * Provide staff inclusive
 * = **Information System Needs** ||
 * Encryption data system || Online advertisement through

16.By having encryption data system, the patients data will be encrypted and only can be accessible if it is necessary and by having the higher management permission

17.The HR management can advertise campaign on the diseases and precautions through online websites to give public the awerness of being cautions of the diseases.

18.The treatment of the other country can be shown by live video time to time to staff and doctors to improvement the equipment and the method of medication is being done to be equal with other countries

19.Provide a better machines time to time and a user friendly machinery so that, patients were not scared when the machines were fixed in the body like the MRI or bone scanning machines.In short the system should be small and simple and gain back the customer satisfactory.

20) improvise the treatment system by having own consultations hours through online where the patients and the doctor available